Privacy Policy

Totally Knots are committed to protecting your personal information. We want to ensure that our customers feel comfortable and safe when shopping with us, and we recognise that the way in which we use your personal information is important to you. This Privacy Policy statement provides details of how we use your personal information and how we keep it safe and secure.

How we collect your personal information

We collect your personal information when you shop with us and we store this information whenever you create an account with us on our website. We also collect data about how our customers use our website.

What personal information we collect

We collect personal information from you to ensure that we can fulfil your order, answer your enquiry or to keep you informed of product updates and relevant offers. There are instances where the provision of certain items of information is optional, however, please bear in mind that by choosing not to provide this information, it may delay our ability to contact you in the event of an issue with your order. For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.

If you have a web account with us we may collect, your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security we also keep an encrypted record of your login password (although we cannot access this). Please note we do not store your payment card details, these are managed by our payment provider under full PPI Compliance.

We may also collect the following: your IP address when you use our website, Social Media information that you have given permission for us to access, publicly available information.

Why we collect your personal information

We will only use your personal information with your consent or for legitimate interest. These include fulfilling your order and providing targeted marketing communications. Your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.

How we protect your personal information

We know how much data security matters to all our customers and we are committed to protecting the personal information you entrust to us. We only keep the data we need for as long as we reasonably need it.

How you can control your personal information

We aim to make it easy for you to control how we use your personal information and you have the right at any time to change this information or ask that we stop contacting you. It is your information and we want to make sure you feel in control of it.

Updates and further information

Please check back to this page regularly for updates. We may also inform you of any changes when appropriate via email.


What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you may have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting.

Contacting us

If you have any questions about this cookie policy or our use of cookies, please contact